Refund and Returns Policy

Return Policy

We at BravoKids Toys are committed to providing you with the highest quality products and ensuring your satisfaction with every purchase. However, we understand that sometimes circumstances may arise where you need to return or exchange an item. To make this process as seamless as possible, we have outlined our return policy below:

1. Eligibility for Returns and Exchanges:

  • Items must be returned within 14 day from the date of delivery.
  • The product must be in its original condition, unused, and with all original packaging and tags intact.

2. Non-Returnable Items:

The following items are not eligible for return or exchange:

  • Items that have been used, damaged, or altered after delivery.
  • Products without original packaging or missing parts.
  • Personalized or custom-made items.

3. Return Process:

To initiate a return, please follow these steps:

a. Contact our Customer Support Team: Before sending the item back, reach out to our customer support team to inform them about the return. You can contact them via [email/phone].

b. Securely Package the Item: Place the item in its original packaging along with any accessories and tags. Please ensure that the package is securely sealed to prevent any damage during transit.

c. Shipping the Item: You are responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the package reaches us safely. The shipping cost for the return will be at your expense.

4. Refund or Exchange:

  • Once we receive and inspect the returned item, we will notify you of the status of your return.

  • For eligible returns, we will issue a refund to the original payment method within [number of days] after the return is approved.

  • If you prefer an exchange, our team will assist you in selecting an alternative product of equal value.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support Team immediately, providing relevant details and images of the issue. We will resolve the matter promptly by offering a replacement or refund.

6. Cancellation Policy:

If you wish to cancel an order, please do so within 24 hours of placing the order. Contact our Customer Support Team, and they will guide you through the process of cancellation.

We strive to ensure your shopping experience with BravoKids Toys is enjoyable and hassle-free. If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team. Thank you for choosing BravoKids Toys for your toy needs!

Note: The return policy is subject to change without prior notice. The latest version of the policy at the time of return will be applicable.